Terms and Conditions
Man with Van Finsbury Terms and Conditions of Service
These Terms and Conditions set out the basis on which Man with Van Finsbury provides removal, transport, and related services within the United Kingdom. By placing a booking or allowing work to commence, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, company, or organisation booking or receiving the services.
1.2 Company means the Man with Van Finsbury removal service providing the services.
1.3 Services means any removal, transport, loading, unloading, packing, unpacking, or associated services supplied by the Company.
1.4 Goods means any personal effects, furniture, equipment, or other items which are the subject of the Services.
1.5 Booking means a confirmed request for Services agreed between the Client and the Company, including date, time, locations, and price or pricing basis.
1.6 Vehicle means any van or other vehicle used by the Company to carry out the Services.
1.7 Working Day means any day other than a Saturday, Sunday, or public holiday in England.
2. Scope of Services
2.1 The Company provides man with van and removal services, including collection, transportation, and delivery of Goods, as well as optional loading, unloading, packing, and related assistance as agreed at the time of Booking.
2.2 The Company operates primarily within local and regional areas but may undertake longer distance removals within the United Kingdom by prior agreement.
2.3 Any additional work not expressly agreed at the time of Booking, including extra stops, additional Goods, waiting time, or changes to addresses, may incur additional charges calculated in accordance with these Terms and the Company’s current rates.
3. Booking Process
3.1 A Booking is made when the Client provides full and accurate details of the required Services and the Company confirms acceptance of the Booking and the applicable charges.
3.2 The Client must provide the following details at the time of Booking:
a) Full collection and delivery addresses, including any access restrictions.
b) Preferred date and time for the Services.
c) A clear and honest description of the Goods and their approximate volume or number of items.
d) Details of any heavy, bulky, fragile, or high-value Goods.
e) Any special access issues such as stairs, lifts, parking limitations, or loading restrictions.
3.3 The Company may request photographs, inventories, or additional information to assess the size of the job and allocate suitable resources.
3.4 All Bookings are subject to availability. The Company reserves the right to refuse any Booking at its discretion.
3.5 Any quotation or estimate is based on the information supplied by the Client. If that information is incomplete or inaccurate, the Company reserves the right to adjust the charges accordingly.
4. Prices and Payments
4.1 Services may be charged on an hourly basis, a fixed price basis, or a combination of both, as agreed at the time of Booking.
4.2 Hourly rates are charged from the time the Vehicle arrives at the first collection address until the Services are completed at the final delivery address, subject to any minimum charge period notified to the Client.
4.3 Fixed price quotations are based on the details supplied by the Client and assume reasonable access, normal working conditions, and no unexpected delays outside the Company’s control.
4.4 The Company may require a deposit to secure a Booking. Where a deposit is required, the Booking is not confirmed until the deposit has been paid.
4.5 Unless otherwise agreed, the balance of all charges is payable on completion of the Services on the day of the removal. The Company may refuse to unload the Goods until full payment has been received.
4.6 The Company may charge for:
a) Waiting time caused by delays in gaining access to the property or premises.
b) Additional labour required at the Client’s request.
c) Stair or long-carry work beyond what was reasonably anticipated at the time of Booking.
d) Extra services including packing materials, dismantling, reassembly, or storage.
4.7 All charges are exclusive of any congestion charges, tolls, parking charges, or fines arising from instructions or circumstances beyond the Company’s control. Such costs will be payable by the Client.
5. Cancellations, Amendments and Delays
5.1 If the Client needs to cancel or amend a Booking, they must notify the Company as early as possible.
5.2 The Company may apply the following cancellation charges based on notice given before the agreed start time:
a) More than 48 hours: no cancellation fee, and any deposit may be returned or transferred at the Company’s discretion.
b) Between 24 and 48 hours: up to 50 percent of the agreed or estimated charges may be payable.
c) Less than 24 hours or on the day: up to 100 percent of the agreed or estimated charges may be payable.
5.3 If the Client is not present or fails to provide access at the agreed time and location, or the Services cannot be carried out for reasons outside the Company’s control, this may be treated as a same-day cancellation and charges may apply.
5.4 The Company will make reasonable efforts to arrive on time but cannot guarantee specific arrival or completion times. Factors such as traffic, weather, accidents, or other unforeseen circumstances may cause delays.
5.5 The Company will not be liable for any indirect or consequential losses arising from delays, including loss of earnings, penalties, missed appointments, or additional costs caused by the delay.
6. Client Responsibilities
6.1 The Client is responsible for:
a) Ensuring that all Goods are adequately packed, unless packing services have been expressly agreed.
b) Ensuring that all Goods are ready for loading at the agreed start time.
c) Arranging suitable parking and any required permits for the Vehicle at collection and delivery addresses.
d) Providing accurate information about access, including stairs, lifts, narrow corridors, and other restrictions.
e) Being present or represented throughout the removal to direct the operatives and check that the correct Goods are moved.
6.2 The Client must not ask the Company to carry out any illegal or unsafe activity, including illegal parking or handling of prohibited items.
6.3 The Client must ensure that any appliances are disconnected, defrosted, and drained before transport and that any items to be dismantled are ready, unless otherwise agreed as part of the Services.
7. Goods Not Accepted for Removal
7.1 The Company does not accept responsibility for the carriage of the following items unless specifically agreed in writing in advance:
a) Valuable items such as jewellery, watches, precious metals, money, or important documents.
b) Livestock, pets, or plants.
c) Hazardous or dangerous goods, including gas cylinders, explosives, firearms, flammable liquids, chemicals, or toxic substances.
d) Perishable or refrigerated goods.
e) Any items whose possession or transport is illegal under UK law.
7.2 If such items are transported without the Company’s knowledge or consent, the Company will not be liable for any loss, damage, or consequence arising from their carriage.
8. Waste and Disposal Regulations
8.1 The Company is a removal and transport service and is not a household waste disposal facility. Any waste removal services provided are subject to UK waste regulations.
8.2 The Client is responsible for clearly identifying which items are to be moved and which items are to be treated as waste or for disposal.
8.3 Where the Company agrees to remove items for disposal, such removal will be carried out in accordance with applicable waste carriage regulations and only to appropriately licensed facilities.
8.4 The Client must not present for collection any hazardous waste, electrical items requiring special treatment, or regulated waste categories without first informing the Company. Additional fees may apply or the Company may refuse to carry the items.
8.5 The Company will not be responsible for any penalties or costs arising from the Client’s failure to comply with waste regulations.
9. Liability for Loss or Damage
9.1 The Company will take reasonable care in handling, loading, transporting, and unloading the Goods. However, the Company’s liability is subject to the provisions in this section.
9.2 The Company’s liability for loss of or damage to Goods arising from its negligence or breach of contract shall be limited to a reasonable cost of repair or replacement, subject to any overall cap notified to the Client prior to the Services.
9.3 The Company will not be liable for:
a) Loss or damage arising from faulty or insufficient packing by the Client when packing has not been carried out by the Company.
b) Pre-existing damage, wear and tear, or defects in Goods.
c) Loss or damage to fragile items such as glass, mirrors, or electronics not properly protected by the Client.
d) Indirect or consequential losses, including loss of profits, income, business, opportunity, or enjoyment.
e) Loss or damage resulting from circumstances beyond the Company’s reasonable control, including adverse weather, traffic incidents, or acts of third parties.
9.4 The Client must notify the Company of any visible loss or damage as soon as reasonably practicable and, in any event, within 48 hours of the completion of the Services. Failure to do so may affect the ability to investigate and may limit any potential compensation.
9.5 Where the Company’s employees or operatives are requested by the Client to assist with tasks outside the usual scope of a removal service, such as disconnection of appliances or work on fixtures and fittings, this is entirely at the Client’s risk and the Company accepts no liability for any resulting damage.
10. Access and Property Damage
10.1 The Client is responsible for ensuring that adequate access is available at collection and delivery addresses. This includes arranging parking, ensuring doors and passageways are clear, and that floors or walls are protected where necessary.
10.2 If access is restricted or unsafe, the Company may decline to undertake particular movements of Goods or may agree to proceed entirely at the Client’s risk, which will be recorded where practical.
10.3 The Company will not be responsible for damage to property or premises resulting from the movement of Goods where such damage arises due to inadequate access, structural weakness, or the nature or size of the Goods in relation to the access route.
11. Insurance
11.1 The Company maintains insurance appropriate for a removal service, subject to policy terms, conditions, and exclusions.
11.2 The existence of any insurance does not extend or increase the Company’s liability beyond the limits set out in these Terms.
11.3 The Client is encouraged to arrange their own additional insurance for high-value or particularly fragile Goods if they require broader protection than that offered by the Company’s standard liability.
12. Complaints
12.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
12.2 The Company will use reasonable efforts to resolve complaints promptly and fairly. The Client may be asked to provide photographs, descriptions of damage, and proof of value where relevant.
13. Data Protection and Privacy
13.1 The Company will collect and use personal data of the Client only for the purposes of administering Bookings, providing the Services, managing payments, and handling enquiries or complaints.
13.2 Personal data will be processed in accordance with applicable UK data protection laws. The Company will take reasonable measures to safeguard personal data against unauthorised access or disclosure.
14. Termination
14.1 The Company may terminate or suspend a Booking immediately if:
a) The Client fails to make required payments when due.
b) The Client behaves in an abusive, threatening, or unsafe manner towards the Company’s staff.
c) The Company reasonably believes that continuing the Services would be unsafe, illegal, or otherwise inappropriate.
14.2 In the event of termination due to the Client’s breach, the Client may remain liable for all charges incurred up to the time of termination and for any cancellation charges that may apply.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms or the Services.
16. General Provisions
16.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.
16.3 These Terms and Conditions, together with any written quotation or confirmation of Booking issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions or understandings.
16.4 The Company may update or amend these Terms from time to time. The version in force at the time of the Client’s Booking will apply to that Booking and the related Services.
