Privacy Policy
Man with Van Finsbury Privacy Policy
This Privacy Policy explains how Man with Van Finsbury collects, uses, shares, and protects personal data in connection with our moving and transportation services. It applies to all Man with Van Finsbury customers in our service area and to anyone who contacts us to request information, quotes, or bookings.
We are committed to complying with the United Kingdom General Data Protection Regulation and all applicable data protection laws. This policy describes the types of personal data we process, the purposes and legal bases for processing, how long we keep your data, and the rights you have in relation to your personal information.
Data Controller
For the purposes of data protection law, Man with Van Finsbury is the data controller for the personal data we collect and use in connection with our services. This means we decide how and why your personal data is processed.
Personal Data We Collect
We collect only the personal data that is necessary to provide our services, manage our business, and meet our legal obligations. The categories of data we may collect include:
Identification and contact details, such as your name, address, pick-up and delivery locations, and other relevant location details you provide when requesting a quote or making a booking.
Communication details, such as your preferred contact methods and the content of any communications you send to us, including enquiries, complaints, feedback, or requests.
Booking and service information, such as the date and time of your move, type and quantity of items to be transported, access details for properties, and any special instructions required to complete the service safely and efficiently.
Payment and transaction information, such as records of payments made for our services and the amount, date, and method of payment. We do not store full payment card details if a third-party processor is used to handle card transactions securely.
Technical and usage information, where applicable, such as basic information about how you interact with our website or online forms, including the pages you visit and when you submit a booking or enquiry form. This may involve the use of cookies or similar technologies, subject to applicable law.
How We Collect Your Data
We may collect personal data directly from you when you contact us by phone, through online forms, or in person to request information, a quotation, or to book a service.
We may also receive personal data from third parties where you have authorised them to share it with us, for example from a comparison or referral service. In such cases, we process this information in accordance with this Privacy Policy and applicable law.
Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. The main purposes and corresponding legal bases are:
To provide our moving and transportation services. We use your personal data to create and manage bookings, plan routes, collect and deliver your items, and communicate with you about the service. The lawful basis is the performance of a contract or taking steps at your request before entering into a contract.
To communicate with you. We respond to your enquiries, provide quotations, confirm bookings, and inform you about any changes to your service. The lawful basis is the performance of a contract or our legitimate interests in running our business and providing customer service.
To manage payments and invoicing. We process payment details and maintain transaction records for our services. The lawful basis is the performance of a contract and our legal obligations relating to accounting and taxation.
To improve and manage our services. We may use non-excessive data, including feedback and service records, to improve our processes, train staff, and manage capacity. The lawful basis is our legitimate interests in developing and operating an efficient and reliable service.
To comply with legal obligations. We may process and retain certain data to meet legal and regulatory requirements, respond to lawful requests from authorities, and maintain appropriate business records. The lawful basis is compliance with a legal obligation.
To protect our rights and the rights of others. In some cases, we may use your data to prevent and detect fraud, handle disputes, or pursue or defend legal claims. The lawful basis is our legitimate interests and, where appropriate, the establishment, exercise, or defence of legal claims.
Data Retention
We keep personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy or to comply with legal or regulatory requirements.
Customer and booking records are generally retained for a period that allows us to manage ongoing services, deal with any queries or complaints, and meet our tax, accounting, and record-keeping obligations. After this period, data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
Where we rely on your consent for a specific use of your data, we will retain that data only for as long as your consent remains valid or until you withdraw it, whichever occurs first, unless another lawful basis applies.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with third parties only where it is necessary, lawful, and subject to appropriate safeguards.
Service providers and data processors may process data on our behalf to support the delivery of our services and the operation of our business. These can include payment processing providers, information technology and hosting providers, customer support tools, and professional advisers. Such processors are contractually required to process your data only according to our instructions, to keep it secure, and to comply with applicable data protection laws.
We may also share personal data where required by law, in response to a lawful request from public authorities, or where necessary to protect our rights, your safety, or the safety of others, or to investigate suspected fraud or other wrongdoing.
Where it becomes necessary to transfer data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or other lawful transfer mechanisms.
Your Rights Under Data Protection Law
As a data subject, you have certain rights regarding how your personal data is processed. Subject to certain conditions and exemptions, these rights include:
The right of access. You can request confirmation that we process your personal data and obtain a copy of the data we hold about you, together with information on how we use it.
The right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.
The right to erasure. In some circumstances, you can request that we delete your personal data. This is sometimes referred to as the right to be forgotten. It is not an absolute right and may be limited by our need to comply with legal obligations or to establish, exercise, or defend legal claims.
The right to restriction of processing. You may request that we limit the way we use your personal data, for example while we assess a request to correct it or where you have objected to our use of it.
The right to data portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may be able to request that we provide your personal data in a structured, commonly used, and machine-readable format or transfer it to another controller.
The right to object. You have the right to object to certain types of processing based on our legitimate interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms or where processing is required for legal claims.
The right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw your consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioner's Office.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures are designed to provide a level of security appropriate to the risks presented by the processing of your data and the nature of the information we handle.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make significant changes, we will take reasonable steps to notify you. The most recent version of this Privacy Policy will always apply to the personal data we hold about you.
