Terms and Conditions for Man With Van Finsbury
These Terms and Conditions set out the basis on which Man With Van Finsbury provides domestic, commercial, and specialist transport services to customers in the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. For the purposes of this document, references to we, us, and our mean the service provider, while you and your mean the customer, payer, or authorised representative making the booking.
Our services may include loading, unloading, transport, collection, delivery, and related labour that is agreed in advance. These terms apply to all van removal services, single-item moves, furniture transport, and other man with van services arranged with us. Any special requirements, including access restrictions, timing constraints, parking limitations, or item handling conditions, should be disclosed at the time of booking so that the service can be planned correctly.
Important: certain services may depend on access, vehicle suitability, weather, road conditions, and the safety of the items involved. We reserve the right to decline any task that is unlawful, unsafe, inadequately prepared, or outside the agreed scope of work.
1. Booking Process
A booking is made when we confirm the service details and the customer accepts the quoted terms. A booking request may be accepted only after we have received sufficient information about the job, including collection and delivery locations, item descriptions, access conditions, preferred dates and times, and any assistance required. A booking is not final until it has been acknowledged by us in writing, by email, message, or another recorded method.
To prepare an accurate quote for Man With Van Finsbury services, the customer must provide truthful and complete information. This includes approximate volume, item dimensions, stair access, lift availability, parking arrangements, and whether loading or unloading assistance is required. If the actual job differs from the information supplied, we may revise the price, adjust the vehicle allocation, modify the crew size, or refuse to proceed where the service is no longer suitable or safe.
Booking times are scheduled subject to traffic, operational availability, and the length of the job. While we aim to arrive within the agreed time window, times are estimates unless expressly guaranteed in writing. Delays caused by congestion, weather, breakdown, road closures, emergencies, or circumstances outside our control shall not amount to a breach of contract. We will make reasonable efforts to inform you of significant delays or changes.
2. Service Scope and Customer Responsibilities
The customer is responsible for ensuring that goods are properly prepared for transport unless we have expressly agreed to pack, wrap, dismantle, or protect the items. Fragile items should be packed securely, and the customer should notify us in advance if there are valuables, antique goods, electrical items, glass, artwork, or other delicate belongings. We are not obliged to handle items that are unsafe to lift, poorly packed, leaking, contaminated, or otherwise unsuitable for transport.
The customer must ensure that the premises, access routes, and parking arrangements are available and suitable for the service. This includes arranging any necessary permissions, permits, or building access codes. If waiting time is caused by lack of access, keys, parking, or the customer’s absence, we may charge for delays at our standard waiting rate. If we cannot complete the service because access is not available, the booking may still be charged in full or in part depending on the circumstances.
Where the customer or an authorised person gives instructions during the job, those instructions will be treated as part of the agreed service. However, we may refuse to follow any instruction that would create an unsafe condition, damage property, breach the law, or exceed the booked service level. We may also stop work if conditions become hazardous or if the customer requests a task outside the original agreement without a proper revision to the booking.
3. Prices, Payments, and Additional Charges
Prices may be quoted as fixed fees, hourly rates, or a combination of both, depending on the service booked. Any quote is based on the information provided at the time of enquiry and may be adjusted if the scope of work changes. Our quotations are usually exclusive of additional charges unless stated otherwise. Such additional charges may include extra labour, congestion-related waiting, parking costs, tolls, congestion or clean air charges, difficult access fees, overnight storage, and disposal charges where applicable.
Payment terms will be confirmed at the time of booking. Unless agreed otherwise, payment may be required before the job begins, immediately upon completion, or under a deposit arrangement. We may accept bank transfer, card payment, cash, or another method confirmed in advance. The customer must ensure that funds are available and that payment is made in full by the due time. We may refuse to start or continue work if payment conditions are not met.
If the job overruns due to increased workload, additional stops, unforeseen access problems, or extra work requested by the customer, we may apply a revised fee. Any such charge will be based on the rates disclosed at the time of booking or, where no rate was given, on a reasonable commercial basis. Man With Van Finsbury will always aim to explain any additional cost before it is incurred where circumstances permit.
4. Cancellations, Amendments, and No-Shows
The customer may request to cancel or amend a booking, but any change must be confirmed by us before it takes effect. Cancellations made with reasonable notice may not incur a charge, depending on the amount of preparation already undertaken. If cancellation is made after a vehicle, crew, or equipment has been allocated, a cancellation fee may apply to cover wasted time and costs.
If the customer cancels at short notice, fails to provide access, is unavailable at the agreed time, or is unable to proceed with the move, the booking may be charged in full or partially. Where we arrive at the location and cannot complete the service because of customer default, this may be treated as a no-show. In such cases, we are entitled to recover reasonable costs, including travel time, labour allocation, and any special arrangements already made.
We may also cancel or reschedule a booking where necessary due to vehicle unavailability, staff illness, extreme weather, road closures, legal restrictions, safety concerns, or other events beyond our control. In such cases, we will seek to offer an alternative date or a refund of any amount paid for the cancelled portion of the service, where appropriate. We shall not be liable for consequential loss caused by a cancellation that is unavoidable and reasonable in the circumstances.
5. Liability and Limitations
We take reasonable care when handling goods and property, but our liability is limited to losses caused by our negligence or breach of contract. We are not responsible for pre-existing damage, hidden defects, inadequate packing, wear and tear, or damage arising from the nature of the item itself. The customer is encouraged to protect valuable or fragile goods with suitable packaging and to declare any special handling requirements in advance.
To the fullest extent permitted by law, we shall not be liable for indirect, incidental, or consequential losses, including loss of profit, loss of opportunity, loss of business, or emotional distress. Our responsibility is limited to the service supplied under the booking. Where we are liable for loss or damage, our maximum liability will normally be limited to the amount paid for the specific service, unless a higher liability has been expressly agreed in writing.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. If a claim is made, the customer must notify us promptly and provide reasonable evidence of the alleged loss or damage. Any damaged item should be retained for inspection if requested, and the customer must take reasonable steps to mitigate further loss.
6. Waste Regulations and Disposal
Where our service includes the removal, transport, or disposal of unwanted items, the customer must ensure that the waste is accurately described. We will only handle waste in accordance with applicable UK waste regulations, including rules relating to duty of care, transfer notes, and lawful disposal routes. We may refuse to collect hazardous, contaminated, or prohibited waste unless we are specifically licensed and authorised to do so.
The customer must not ask us to dispose of items unlawfully, fly-tip waste, or misdescribe waste in a way that would breach environmental rules. If waste is collected under a man with van arrangement, the customer remains responsible for ensuring that the waste is lawful, segregated where necessary, and suitable for the intended disposal method. We may require confirmation of the origin, type, and volume of waste before accepting it.
Items that may require special handling include mattresses, electrical equipment, white goods, chemicals, paint, oils, batteries, tyres, asbestos, clinical waste, and any item classified as hazardous or controlled waste. If such items are found without prior notice, we may refuse collection or charge additional fees for lawful handling, storage, or specialist disposal. Any costs incurred due to inaccurate waste information provided by the customer may be passed on to the customer in full.
7. Property Access, Loading, and Delivery Conditions
The customer must ensure that goods are ready for collection at the agreed time and that loading and unloading areas are reasonably accessible. We may use trolleys, straps, blankets, ramps, and other equipment where appropriate, but the customer should advise us in advance of narrow doors, stairs, steep driveways, lift restrictions, or other limitations. If the job requires an unusually long carry distance or multiple handling stages, additional charges may apply.
We will place goods at the agreed destination point, subject to safe access and lawful parking or stopping conditions. If the recipient is absent or refuses delivery, we may return goods to the collection point, place them into temporary storage if reasonable, or follow the customer’s instructions where practical. Any extra transport, storage, or labour arising from failed delivery may be charged to the customer.
The customer is responsible for checking that the destination is suitable for unloading. We are not responsible for damage caused by unstable floors, restricted access, unsecured pathways, weak fixtures, or any condition at the delivery property that is outside our control. If we reasonably believe that moving an item may cause damage to property or injury, we may decline to continue until the issue is resolved.
8. Insurance and Claims
We may maintain appropriate insurance for our business activities, but insurance cover does not create any broader liability than stated in these terms. The existence of insurance does not mean that every claim will be accepted. Customers should consider arranging their own insurance for high-value goods, and any declared value must be agreed in advance if special cover is required.
If a claim is made, it must be submitted within a reasonable time and, where possible, before the goods are moved onward, used, repaired, or discarded. We may ask for photographs, receipts, proof of value, or other evidence. Any claim will be assessed fairly and on its own facts. Where appropriate, we may offer repair, replacement, partial refund, or another reasonable remedy, but the final decision remains subject to our legal obligations and the actual circumstances of the loss.
Claims may be reduced or rejected where the customer contributed to the loss through incorrect information, poor packing, delayed reporting, or failure to follow our instructions. In the case of third-party damage, the customer must support us with accurate details so that any investigation can be completed properly.
9. Conduct, Safety, and Right to Refuse Service
We expect all dealings to be conducted safely and respectfully. We may suspend or end a service if there is abuse, intimidation, violence, unlawful conduct, or any situation that puts our team, property, or the public at risk. We may also refuse service where items are illegal, suspicious, dangerous, or likely to breach any statutory requirement.
Our team may follow reasonable instructions from the customer, but we are not required to work beyond safe lifting limits or to handle items that are too large, too heavy, or too awkward for the agreed crew and equipment. If additional manpower, a larger vehicle, or special equipment is required, the service may be revised accordingly. We reserve the right to stop work if the job becomes materially different from the original booking.
Where a refusal or suspension occurs because of customer conduct, the customer may remain liable for any costs already incurred, including attendance, labour, waiting, and travel. This does not affect any rights the customer may have where our refusal is unjustified or where a mandatory legal right applies.
10. Data, Notices, and Contract Changes
We may keep records necessary to manage bookings, invoices, claims, and customer communications. Any personal data supplied in connection with the service will be handled in accordance with applicable data protection law. We use booking information only for legitimate business purposes, such as scheduling, accounting, service delivery, and legal compliance.
Any notices, amendments, or confirmations should be made in writing where possible. If we agree to vary a booking or these terms, the variation will apply only to the specific booking or issue discussed unless expressly stated otherwise. Failure to enforce any right on one occasion does not waive that right for future bookings.
If any part of these terms is found to be unlawful or unenforceable, the remainder will continue to apply. Headings are included for convenience only and do not affect interpretation. A reference to the singular includes the plural and vice versa, and a reference to a statute includes any amendment or re-enactment of it.
11. Governing Law
These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise.
By booking a service with Man With Van Finsbury, the customer confirms that they have the authority to accept these terms on behalf of themselves and, where relevant, any third party involved in the booking. These terms represent the full agreement between the parties concerning the service, except where a written variation has been agreed.
We recommend that customers retain a copy of these terms for their records and review the booking details carefully before confirming the job. Any dispute should first be raised promptly so that it can be considered in a fair and practical manner.